Queue-free support with natural voice and WhatsApp.
AxiomEra automates inbound and outbound support, cuts cost per contact, and increases FCR — with instant handoff to humans when needed.
- Zero wait time: elastic operation with no busy signal.
- Lower cost per contact: real automation of repetitive volume.
- Higher first-contact resolution: data + rules + contextual handoff.
- Ideal for 5 to 100 seats — especially teams of 10 to 30.
Define the goal, integrations, and success criteria — evolve with data, without reinventing everything.
What usually blocks scale
Peaks overwhelm support and demand extra hires/shifts.
Status, second copies, standard questions, and triage keep the team firefighting.
Customers return because data, rules, or contextual routing were missing.
What AxiomEra delivers
Inbound and outbound flows with clear routing and rules.
Voice and messaging on supported channels, with logging and metrics.
Escalation with full context and operational reporting (FCR, cost/contact, volumes).
How it works
Goal, inputs, exceptions, and handoff defined clearly.
Twilio/PABX/WhatsApp/site/email configured and tested with your systems.
Launch quickly, monitor FCR/cost/handoff, and adjust in the short term.
Differentials
Fluid conversation — not a rigid IVR.
No queue; scales with demand; no idle human cost.
Instant human handoff with full history; governance and audit built-in.
Use cases
Resolves questions and status; opens/updates tickets; exceptions go to humans with context.
Outbound/inbound for second copies; records agreements and updates systems; exceptions are escalated.
Qualifies leads, handles simple objections, and books with your sales team or hands off to a closer.
Frequently asked questions
Do I need to replace my systems?+
No. We integrate with what you already use (CRM/ERP/helpdesk/telephony) and start with the essentials.
Does it work for inbound and outbound?+
Yes. We handle inbound (support) and outbound campaigns (collections and sales).
Which channels do you support?+
Twilio, PABX VoIP, WhatsApp Business, website, and email — via natural voice and text.
How do you handle exceptions?+
When out of rule, we hand off immediately to humans with history and collected data.
How do you measure results?+
Cost per contact, FCR, zero queue (wait time), volumes, escalation reasons, and conversion (when applicable).
How does AxiomEra scale during peaks?+
The operation is elastic: peaks are handled automatically; in low demand, you avoid idle cost.
Can we operate 24/7 and in other languages?+
Yes. It scales to 24/7 and can be configured for other languages as needed.
Ready to talk?
Share your scenario, essential integrations, and goal. We reply within 1 business day to schedule a call.